Delivery usually takes 2-5 working days from dispatch, however during public holidays and busy periods please allow up to 7 working days.
We currently only ship to the UK.
Delivery costs for all orders under £50 is £3.95.
Delivery costs for all orders totalling £50 and above is free!
We hope that you are satisfied with your items, but we do understand that sometimes it may not be exactly what you're after. We accept returns within 14 days of delivery.
To return an item please email us first at firstname.lastname@example.org
with your order number or fill in the form on the Contact Us
page so we can provide you with a returns address. Once we've received your returned item please allow up to 5 working days for your refund to reach your account. You’ll be automatically refunded on your original payment method.
Postage for returns are at the customer's own cost. We recommend that you retain proof of postage and can track your order, as we cannot be held accountable for lost or damaged items during transit.
Please note returns will only be accepted provided that:
- the items are in the same condition as were received
- the items are returned in its original packaging
We want all customers to have the best possible experience when shopping at MALI Homeware, so if you receive a damaged or faulty item please email us within 24 hours of receiving the item at email@example.com with images of the damages/faults and your order number so we can resolve the issue as soon as possible.
Any and all feedback is greatly appreciated for a small start-up business like ours as we are always looking for ways to improve! So please feel free to reach out to us either via instagram or email to share your customer experience with us!
We currently do not offer exchanges.
At MALI Homeware, we want to do our part for our planet, that's why we're committed to ensuring that all of our packaging is eco-friendly! We are also proud to be part of Noissue's Eco-Packaging Alliance programme, where a tree is planted every time we purchase packaging from them.